Frequently Asked Questions (FAQ)

1. How long does it take for my massage chair to be shipped from the day the order is placed?

KOMODER guarantees the delivery of the desired massage chair within 7-14 days from the booking date, if it is in stock. If the desired armchair in the desired color is not in stock, delivery may take aproximately one month.

2. How long does the warranty last?

Komoder products are fully guaranteed for 3 years. Depending on the number of requests and the technical problem, the intervention time is up to 1 week.

3. Where and how can I test the massage chairs?

There are two ways in which you can test a KOMODER massage chair:
1. In our KOMODER Showrooms, under the careful guidance of our brand representatives
The showroom is reserved for each person who is making an appointment for a private test session of maximum 2 hours.
To find out more, please visit Visit our website to book a showroom appointment

2. Testing the massage chair in safe conditions, under the careful guidance of our colleagues, upon delivery of product, with a free return policy of the massage chair if it is not suitable to your needs and expectations.

4. What is the weight of a massage chair?

Depending on the particular model, our massage chairs weigh between 80 and 190 kg net weight.

For more informations, click here.

5. What is the size of an armchair?

Depending on the particular model, our massage chairs have a width of 73-85 cm, a lenght/depth of 113-167 cm in vertical position and between 170 and 220 cm in Zero Gravity completely elongated. The height may vary between 111 and 130 cm in normal, vertical position.

6. How can I pay? Which are the payment methods?

There are multiple payment methods:

1. CASH upon delivery;
2. Upfront by debit/credit card;
3. Upfront by bank transfer;
4. Credit card upon delivery;
5. Secured 3D online payment link;

7. How does the scanning system works?

For most massage chairs, before the automatic massage begins, the rollers move for about 20 seconds and the system recognizes the position of the shoulders in the massage chair. For top models, not only the position of the shoulders but also the height and weight of the user are recognized.

8. What is the difference between 3D and 4D massage?

For maximum tissue penetration and precise massage, 4D rollers give users a deeper tissue massage. These 4D rollers can rotate and reach different angles that 3D rollers cannot. In addition, in a 4D massage, the rollers can automatically accelerate or slow down to focus on tense muscles. The purpose of the 4D technology development was to make the massage chair more capable of reproducing the massage a therapist can offer. The massage intensity is relatively higher in a 4D massage chair (4 directions) than a 3D one (3 directions).

9. Where are the massage chairs manufactured?

The worldwide production of massage chairs is predominantly carried out in Asia, although it is crucial that the chairs are manufactured in accordance with the technology, materials, and design specifications specified by our company, conforming to European standards for the European market. Within the Komoder range, you will find massage chairs that are made in Japan, China, or Taiwan.

10. How can I clean the massage chair?

For cleaning the massage chair, we recommend using water or a non-alcoholic detergent. In addition, most of the upholstery components are detachable to make the cleaning process as easy as possible. The textile parts can be washed by hand at a temperature of 30 degrees. We advise that you disconnect the chair from the power supply for any cleaning procedure.

11. Can the KOMODER massage chairs be purchased in installments?

Each KOMODER subsidiary has its own installment purchase policy for both individuals and legal entities. We recommend that you contact your KOMODER sales representative for more information.

12. Does massage chairs have contraindications?

Generally, it is advisable to avoid using a massage chair in the following situations:

- Chronic inflammation of the joints
- Recent surgery
- Bone-related diseases (aggravated osteoporosis, distorted joints, joint dysfunction, or recent fractures)
- Severe heart or circulatory problems (doctor's consent is recommended)
- Malignant tumors, acute diseases
- Severe skin conditions or injuries or parts of the body under treatment
- Electrical medical devices (e.g. pacemakers)
- Pregnancy;
- Minors (min 1m50 height, 40 kg and under 14 years old)
- People with reduced cognitive-motor capacity can use the massage chair only with the doctor's approval and under supervision
The appliance has a heated surface, so people who are insensitive to heat must be careful when using the massage device. It is recommended to use it under supervision

Therefore, if you have any of these conditions or are unsure whether your condition may be contraindicated, it is best to consult your current doctor or specialist who monitors your health, as they are your medical authority and know what is best for your health. We also recommend that you carefully read the device's user manual, which will allow you to use your device as accurately and efficiently as possible.

13. Do all KOMODER massage chairs have the "Zero Gravity" function?

Yes, all KOMODER manufactured massage chairs are equipped with the Zero Gravity function. Each product has at least one Zero Gravity position, and some models may have up to three Zero Gravity positions.

14. How do I know which massage chair is right one for me?

In order to choose the most suitable massage chair for you, a Komoder sales representative will take into account a number of criteria:

- Your weight and height;
- The desired intensity level (soft, medium or strong);
- Your budget;
- The intended user(s);
- Any health issues you may have;
- Whether you plan to use it personally or for your business, for your employees;
- What you expect from the massage chair?

15. What happens if the massage chair breaks down? Guarantee? Service?

The KOMODER technical team will provide a guarantee after you have reported any problems with the use of your massage chair to the customer service department. Our colleagues will contact you as soon as possible and attempt to fix the problem on-site. If the issue cannot be resolved on-site, we will take the product for repair or exchange. The product reinstallation service is provided by Komoder at no charge. Komoder will not ask you to ship the product to a Komoder maintenance center if it has been purchased with a warranty. To find out more, please visit Support Services & Warranty.

16. Can we choose a delayed or fixed date delivery?

Yes, we can arrange a delivery of your massage chair beyond the estimated 14-day delivery time. However, delivering the chair on a specific date may incur significant logistical expenses. Despite this, we will make every effort to accommodate your request, but we cannot guarantee a fixed delivery date. To find out more, please visit White Glove Delivery Service.

17. Can we rent a massage chair? If so, what are the circumstances?

Yes, this is possible but it is subject to certain conditions. We kindly invite you to contact a KOMODER representative for further details and information.

18. How much energy does the massage chair use?

All KOMODER massage chairs are classified as A+ in terms of energy consumption. The power consumption of your product will range from 80 to 250W/h, depending on the model and the number of components such as engines, pistons, and air pumps running at the same time.

19. How long does the massage chair last?

Throught the warranty and post warranty KOMODER services, the life expectancy of a KOMODER massage chair is up to 8-10 years, under the normal usage condition. For exceptional usage conditions, we recommend contacting KOMODER representatives.

20. Is the price negotiable?

At KOMODER we take pride in our fair pricing policies. Thus, we will not engage in unfair or dumping policies, and try our best to offer the most competitive price to technology ratio. Periodically we have models which are sold with a certain discount. Our offers are constantly renewed so prices of products may vary from month to month. Several times a year we have solding campaigns for a large variety of our models. We kindly invite you to subscribe to our newsletter to be always up to date with the best offers that we can offer to our customers.

21. What are the side buttons on the massage chair for?

The quick control panel gives you immediate access to some basic functions (changing the position of Zero Gravity, adjusting the backrest or foot system, choosing another type of automatic massage, etc.), without having to navigate the remote control menu.